1. Shipping Methods & Timeframes
- We ship from our warehouse within [1-3 business days] after order payment is authorized.
- Standard shipping (USA): [3-7 business days] after shipping. International shipping: [7-21 business days], depending on destination and customs.
- If your order uses promotional shipping (e.g., “Free Worldwide Shipping”), please allow additional handling/time due to remote fulfilment.
2. Shipping Charges
- Free shipping is offered when specified (e.g., qualifying order).
- You are responsible for any applicable duties, taxes, customs fees in your country—these are not included in the product price unless explicitly stated.
3. Tracking & Delivery
- After your order ships, you will receive a tracking number via email.
- Please inspect delivered packages immediately. If you notice damage, missing items or incorrect product, contact us at support@luhxebags.us within 7 days.
4. Lost or Delayed Shipments
- If your tracking shows no movement for [e.g., 14 days], please contact us. We may open an inquiry with the carrier, and if deemed lost, may arrange replacement or refund at our discretion.
- We are not liable for delays due to force-majeure, customs holds, natural disasters or carrier problems beyond our control.
5. Returns from Overseas
- For international returns, you are responsible for return shipping cost unless the product is defective or we shipped the wrong item.
- Ensure you follow the returns procedure (see Returns & Refunds section) for the return to be accepted.